With You For Life

Can you both see and hear me? Can you see and hear each other? Good, and I can see and hear both of you as well. When we are using this type of technology, sometimes things happen and we might lose the connection. If that happens, please [reiterate contingency plan such as dialling a phone number.] The purpose of this mediation is for the two of you to talk to each other to try and figure out a solution for the issues that you're having. Whether we meet in person at an office or are using technology to communicate like this, it is important to remember that the mediation process is confidential and to think of this as a private conversation between the two of you. I want to ask you both to check that there is no one in the room with you. [Wait for affirmation from both parties]. I also want to remind you that none of us are able to record this session. When we are communicating like this, it becomes even more important that only one person speaks at any one time, or none of us will be able to really understand each other. Ok, I want to start by asking why you both are here today and what it is that you would like to sort out.